At Kova Glow, we want our customers to shop with confidence. Please read our Terms & Conditions, Privacy Policy, Cookie Policy, Delivery Information and Returns Policy below before placing an order. These explain how we process orders, protect your personal information, handle deliveries and returns, and provide important information about using our website.

All product descriptions are provided for general information only and should not be taken as medical advice. Please always read the product packaging, ingredients and usage instructions before use. We recommend patch testing all new skincare, makeup and beauty products before applying fully. If you are pregnant, breastfeeding, taking medication, under medical supervision or have a skin condition, please seek advice from a healthcare professional before use.

Terms & Conditions

Last updated:19/06/2026

Welcome to Kova Glow. These Terms & Conditions explain the rules for using our website and purchasing products from us. By using our website or placing an order, you agree to these terms.

Please read them carefully before placing an order.

1. About Us

This website is operated by Kova Glow.

Business name: Kova Glow
Email: kovaglowsupport@gmail.com
Website: kovaglow.com

If you have any questions about these Terms & Conditions, please contact us using the details above.

2. Our Products

We sell a selection of beauty, skincare, makeup, hair care, masks and wellness products from different cosmetic brands.

We aim to make sure all product descriptions, images, prices and information are accurate and up to date. However, product packaging, ingredients, colours and formulas may occasionally vary slightly depending on the manufacturer or product batch.

All product information on our website is for general information only. It should not be taken as medical advice. Please always read the product packaging, ingredient list, directions and warnings before use.

3. Product Suitability

Everyone’s skin is different, and results may vary from person to person. We recommend patch testing all new skincare, makeup, hair care, body care and wellness products before full use.

If you have sensitive skin, allergies, a skin condition, are pregnant, breastfeeding, taking medication or under medical supervision, we recommend speaking with a healthcare professional before using new products.

Please stop using a product immediately if irritation, redness, itching, discomfort or an allergic reaction occurs.

4. Orders

When you place an order through our website, you are making an offer to buy the products in your basket. Your order is only accepted once we confirm it by email.

We reserve the right to refuse or cancel an order if:

The product is out of stock
There is an error with the price or product information
Payment is not authorised
We suspect fraudulent or unusual activity
We are unable to deliver to the address provided

If your order is cancelled after payment has been taken, we will refund you using the original payment method.

5. Prices and Payment

All prices are shown in GBP (£). Prices may change at any time, but changes will not affect orders that have already been confirmed.

Payment must be made at checkout using the payment methods available on our website.

You are responsible for ensuring that all payment, billing and delivery details provided are correct.

6. Delivery

We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on your location, courier service and any delays outside our control. We currently only ship within the UK. We offer two different delivery slots, Royal Mail 24 for £7 and Royal Mail 48 for £4.50 or free if your order is £40 or over.

Estimated delivery times are provided as a guide only and are not guaranteed unless clearly stated.

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery details.

If your parcel is returned to us due to an incorrect address, failed delivery attempt or failure to collect, you may be responsible for any additional postage costs.

7. Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at kovaglowsupport@gmail.com with:

Your order number
A clear description of the issue
Photos of the item and packaging

We will review the issue and, where appropriate, offer a replacement, refund or other suitable solution.

8. Returns and Cancellations

As an online customer, you may have the right to cancel your order within 14 days of receiving your goods, unlessan exemption applies.

For hygiene and safety reasons, cosmetics, skincare, makeup, lip products, masks, hair care, body care and wellness products cannot usually be returned once they have been opened, unsealed, used or tampered with, unless they are faulty.

To request a return, please contact us at kovaglowsupport@gmail.com before sending anything back.

Returned items must be:

Unused
Unopened
In their original packaging
In a resellable condition
Returned with proof of purchase

Customers are responsible for returnpostage costs unless the item is faulty, damaged or incorrect.

Refunds will be processed using the original payment method once the returned item has been received and checked.

9. Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

Opened or used skincare products
Opened or used makeup products
Opened or used lip products
Opened or used masks
Opened or used hair or body care products
Products with broken seals
Products that have been damaged after delivery
Items returned without original packaging, unless faulty

This does not affect your statutory rights if an item is faulty, damaged or not as described.

10. Product Results and Claims

Product results can vary depending on skin type, skin condition, routine, consistency of use and other personal factors.

We do not guarantee specific results from any product. Product descriptions are provided to explain the general purpose and intended use of the item.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

11. Allergies and Ingredients

We aim to provide ingredient information where available. However, ingredients may change from time to time, so you should always check the product packaging before use.

If you have allergies or sensitivities, please carefully review the ingredient list before applying any product.

We are not responsible for reactions caused by allergies, sensitivities, misuse of products or failure to follow product instructions.

12. Use of Our Website

You agree not to misuse our website. This includes attempting to hack, damage, copy, disrupt or interfere with the website or its security.

You must not use our website for unlawful purposes or to transmit harmful content.

13. Intellectual Property

All website content, including text, branding, images, layout and design, belongs to Kova Glow or is used with permission.

You must not copy, reproduce, sell, reuse or distribute our website content without permission.

14. Third-Party Brands

We sell products from a range of cosmetic and beauty brands. Brand names, logos and trademarks belong to their respective owners.

We are not the manufacturer of every product sold unless clearly stated.

15. Limitation of Liability

We are not responsible for losses caused by:

Incorrect use of products
Failure to follow product instructions
Allergic reactions or sensitivities
Delays caused by couriers or events outside our control
Incorrect delivery information providedby the customer
Website interruptions or technical issues

Nothing in these Terms & Conditions removes your legal rights as a customer.

16. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use and protect your personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a new “last updated” date.

By continuing to use our website after changes are made, you agree to the updated terms.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

19. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please contact us via email or through the website.

Email:kovaglowsupport@gmail.com