Below you can find answers to our most commonly asked questions. All product descriptions are provided for general information only and should not be taken as medical advice. Please always read the product packaging, ingredients and usage instructions before use. We recommend patch testing all new skincare, makeup and beauty products before applying. If you are pregnant, breastfeeding, taking medication, under medical supervision or have a skin condition, please seek advice from a healthcare professional before use.
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Delivery times may vary depending on your location and the shipping option selected at checkout. If ordered before 4pm we offer same day dispatch. Any orders over £40 will receive free Royal Mail Tracked 48 delivery. The delivery options we offer are
Royal Mail Tracked 24 £7
Royal Mail Tracked 48 £4.50
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We a carefully selected range of cosmetic and skincare brands, offering products for skincare, masks, makeup, hair care and wellness. Our collection may change over time as we add new products and customer favourites.
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Each product description includes details on what the product is designed for, its benefits and how to use it. We recommend choosing products based on your skin type, skin concerns and personal routine.
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Yes. We always recommend doing a patch test before using any new skincare, makeup or body care product, especially if you have sensitive skin.
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Apply a small amount of product to a discreet area of skin, such as behind the ear or on the inside of your wrist. Wait 24 hours to check for any redness, itching or irritation before applying it fully.
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Some products may be suitable for sensitive skin, but everyone’s skin is different. Please read the product description and ingredient list before use. If you are unsure, patch test first or seek advice from a skincare professional.
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Yes, many skincare products can be used together as part of a routine. A simple order is usually cleanser, toner, serum or essence, moisturiser and SPF in the daytime. Avoid layering too many active products at once if your skin is sensitive.
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Yes, SPF is recommended during the day, especially when using brightening, exfoliating or anti-ageing skincare products.
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Results vary depending on the product, your skin type and how consistently you use it. Some products may leave skin feeling hydrated straight away, while visible improvements in skin texture or tone may take longer.
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If you are pregnant, breastfeeding, taking medication or under medical supervision, we recommend checking with a healthcare professional before using new skincare, body care or wellness products.
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Yes, we stock a variety of products suitable for different skin types, including dry, dull, oily, combination and normal-looking skin. Please check each product description to find the best match for your needs.
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Stop using the product immediately and rinse the area with clean water. If irritation continues, seek medical advice. Please avoid applying products to broken, irritated or damaged skin.
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Most products should be stored in a cool, dry place away from direct sunlight. Always keep lids closed and keep products out of reach of children.
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We can provide general product guidance based on the information available, but we cannot give medical advice. For ongoing skin concerns, we recommend speaking with a dermatologist or skincare professional.
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For hygiene reasons, opened or used cosmetic products usually cannot be returned unless they are faulty. Please check our returns policy before placing your order.
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If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging so we can help resolve the issue.
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You can contact us through our contact page or email us directly. Please include your order number if your question is about an existing order.